Ethics, Trust, & Hospitality

At Muzbnb, we aim to facilitate a symbiotic experience for our hosts and guests.

A Pledge to Protect

As we begin our journey, we hope to outline standards within which we expect our vast community to operate. The three pillars below, serve as our core ethics guidelines and affirm our commitment to an open, trustworthy and inclusive community.

Truthful
Equitable
Trustworthy

Truthful

Misrepresenting yourself

You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you’re under 18.

Misrepresenting your spaces

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.

Equitable

Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others in a discriminatory manner. Similarly, insulting others on this platform is not allowed.

Bullying or harassing others

You should not share personal information to shame or blackmail others, repeatedly target others with unwanted behavior, engage in coercive or persistent and unwanted sexual advances, defame others, or violate our review and content standards.

“I feel very comfortable using Muzbnb when traveling alone or with my family.”

Trustworthy

Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community.

Spam, phishing, or fraud

You should not make transactions outside of Muzbnb’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.

Muzbnb is a safe and secure system that allows you to worry about the fun stuff

Payments

Guests pay through Muzbnb when they book a listing. Hosts receive payment through Muzbnb 24 hours after guest check-in.

Verification

Guests and hosts can scan a government ID and connect other online profiles to their Muzbnb account.

Messaging

Use our messaging system to learn more about a host or ask a guest about their trip.

Reviews

Get to know your guest or host through detailed profiles and confirmed reviews.

Superior Hospitality

Take your guest’s experiences to the next level by implementing our six pillars of hosting

Muhammad Diallo

“To say that Muhammad was an excellent host would be an understatement. He truly made me and my family feel comfortable and even gave us a personalized tour of Toronto. Our family made a new friend for life!”

James Bashir

Accuracy

Your guests will have the opportunity to rate the accuracy of the information you provide. Creating a detailed profile and listing page will attract guests who match your hosting style and help you earn great ratings.

Availability

You should always feel confident that you’re able to host a reservation. Keeping your calendar and listing information updated increases the likelihood of receiving reservation requests you can accommodate.

Communication

Every time a guest reaches out—whether you have a reservation with them or not—responding quickly shows that you’re an attentive and considerate host.

Cleanliness

A clean and tidy listing will always look its best and most inviting. Your guests can rate the cleanliness of your listing and the average of your ratings appears on your listing page.

Check-In

Your guests will be invited to rate their check-in experience at the end of their stay, so it’s an opportunity to devote extra care to making them comfortable.

Extras

Personalize each guest’s experience to suit their travel needs and personality—small gestures can leave big, lasting impressions.

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